SP88 Vehicle Service Terms & Conditions

Service Charges & Payment Adjustments

At SP88, we pride ourselves on transparency and fairness in our service pricing. Our initial call-out fee of £100 covers the first hour of labor for any visit, with subsequent hours charged at £50. For situations where only a tiny portion of the first hour is utilized, we may offer a reduced call-out fee of £65, reflecting the actual time spent. This adjustment is subject to the nature of the job and the exact time spent on the service.

Materials and parts are billed separately, with estimates provided upfront for customer approval. This ensures no surprises and lets our customers decide about their vehicle service needs.

At SP88, our commitment to transparency extends to every aspect of our service pricing and payment process. Our initial call-out fee and subsequent charges are designed to ensure clarity and fairness. In cases of refunds processed through PayPal, please be aware that PayPal’s transaction fees are not recoverable and will not be included in the refund amount. This detail upholds our promise of no surprises, allowing our customers to make informed decisions.

Customer-Supplied Parts

Customers may opt to supply their parts for service. While we accommodate this preference, it’s important to note that warranties offered by SP88 will not cover customer-supplied parts or the labor involved in installing them. Incorrect, incompatible, or substandard parts may lead to service delays or additional costs. A reduced call-out fee of £65 applies if incorrect parts prevent service completion, with the standard fee applicable for subsequent visits once correct parts are supplied.

Service Documentation Consent

By choosing SP88, customers agree to potential documentation of services for promotional or training purposes. This may include photos, videos, and written accounts. Customers have the option to opt out of this documentation when booking. SP88 retains rights to all service-related content, ensuring privacy and discretion.

Online Booking & Service Execution

Our online booking system is designed for convenience, prompting customers to provide detailed vehicle and service information. Upon booking, customers receive a confirmation email with recommendations on how to prepare the vehicle and workspace for efficient service. We aim to complete services in one visit, with clear communication and planning for necessary follow-ups.

Post-Service Policy & Damage Claims

SP88 is committed to quality and customer satisfaction. Concerns or discrepancies should be reported within 24 hours of service completion. Our structured damage claims process ensures prompt and fair resolution, with SP88 taking responsibility for any service-related damage and providing appropriate compensation or repair.

Refund, Cancellation, and Late Appointments

Our policies are designed to balance flexibility and fairness. Services rendered are typically non-refundable, with specific provisions for defective parts. Cancellations are free up to 24 hours before the scheduled time, with a fee for late cancellations. We offer a 15-minute grace period for appointments, accommodating late arrivals and technician delays with options for rescheduling.

Dispute Resolution

SP88 prioritizes amicable dispute resolution, with a step-by-step process emphasizing direct communication, mediation if necessary, and a commitment to transparency and customer satisfaction. Our approach seeks to maintain positive relationships and uphold our service standards.

Privacy Policy, GDPR Compliance, and Cookies

SP88 is committed to protecting the privacy and security of our customers’ information. Our Privacy Policy outlines how we collect, use, and safeguard personal information in accordance with the General Data Protection Regulation (GDPR). We ensure all personal data is processed lawfully, transparently, and for a specific purpose.

When visiting our website, cookies are used to enhance user experience, gather analytics, and offer personalized content. Users have the option to manage cookie preferences in accordance with our Cookie Policy. Consent for cookie usage is obtained in compliance with legal requirements.

Affiliate Marketing Disclosure

SP88 participates in affiliate marketing programs. This means we may earn commissions on products or services purchased through links on our website. Our participation in these programs does not influence the information or services provided. We commit to transparency by clearly identifying any affiliate content to our users.

Yes, I Prefer to Pay the Balance in Cash

This setup ensures that the checkbox is immediately visible and understandable, while the clickable note provides an easy way for customers to access all the details about your cash payment preference and its advantages. This approach encourages informed decision-making and transparency in the payment process.

I'm interested in learning more about a unique opportunity to feature my car!

As part of our commitment to celebrate the passion and stories behind the cars we work on, we offer our customers a chance to feature their vehicle on our social media channels. This could include a short interview (on or off camera, based on your comfort) about your car’s story, special features, or anything you’d like to share about your journey with your car. It’s a great way to connect with other car enthusiasts and showcase your pride and joy.

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